A family member gave me their old MacBook and I took it here to have it reset. It was an extremely positive experience. The staff were kind and helpful (both on the phone and in person) and I thought their COVID protocols were sensible and appropriate. I didn’t shop around for prices but I thought the amount seemed reasonable and in any event, this was an extremely positive experience compared to experiences I’ve had at the Apple store. My advice would be this, if your main concern is knowledgeable and considerate staff that seem to want to provide excellent service, go here. – Alias N., from 5-star Google Review, January 14, 2021