I want to say a special thank you to Virginia Ritchie for making my visit to Outpost 2 on Jan 2/16, a very pleasant and enlightening visit. Virginia is easy to talk to and listens to the problem you are having, even if you are not tech savvy and have trouble explaining the problem. She was most patient with me and made me feel as ease. Her sense of humour is a bonus, and makes you feel more at ease. The problem with my Mac was solved in a matter of minutes, and I left feeling delighted at the ease of which it was solved. Thank you Virginia for making my day even better. J.L., London, Ontario