My Mac was returned to me in perfect condition, with an extended warranty. I kept in touch with Mac Outpost and was aware of what was being done, and how much it would cost. I MADE THE CHOICE to keep my laptop here, instead of take it to a random shop, because I wanted the service to be guaranteed under Apple Standards. Thanks to Paul and Virginia for their amazing communication and for giving me reassurance during a time of great stress. You get what you pay for folks – Naghmeh A., From Google Review posted Dec 7, 2014