I have been an Apple/mac user for almost 30 years and it is nice to talk to people that understand and appreciate the benefits of using this technology. (Former Big Box Store Customer) I wanted to express my gratitude for a GREAT experience purchasing my MacBook Air yesterday! Kim was very good at explaining everything without overwhelming me. And I certainly hope you get her picture on your webpage soon! She’s an excellent addition to your team and I really liked her soft sell approach, no pressure helped me make a good decision. Kim certainly knows the Mac products extensively and I doubt there’s a question she ‘cannot’ answer with ease! It’s also comforting to know, as I get acquainted with my new product, that I can contact Kim with quick questions or concerns and she’ll be there to help me. Great job Kim!! – C.C., London, ON