I had an unexpected experience yesterday. Needed some advice regarding an error message coming up on my desktop when I was upgrading my operating system… Needless to say, I called my old faithful the Mac Outpost, and Bingo, the Tech on the line helped me out right away. Thanks guys, you have set a real example of how to “Not lose a customer” You have won me over once again!! – W.H. (comment edited for publication)