My husband and i were looking to buy a new computer and went to a local big box store. We initially purchased a PC but the item was not available in store at the time. After a four week run around we went back to the store and got our purchase refunded. My boss at work suggested we try the Mac Outpost (as he too had a similar experience and decided to go to the Outpost and bought an IMac there.). Upon his advise we went to check it out and see what all the hype was about. The staff were very prompt in greeting us and asking questions to determine what our needs were and how they could better service us. They were very informative and made several suggestions of what our options were and helped us decide what to purchase when we were ready to do so. They were not pushy or condescending like we had experienced recently at other stores. My husband and i were so impressed with the service and how we were treated that we returned to the store later that afternoon and bought an IMac. We are extremely pleased with it and will be returning to the store for all of our future upgrades of Mac and Apple products. Thank you again – Tracy H.